
when i graduated from school, i found a job as a salesperson for a travel agent in Hanoi right the old quarter and i remember i worked from morning to dusk with a cheerful face and i did well, i could sell over 40 customers a day and being estimated the net profit was round 2 million vietnam dong and i was paid 800,000 vnd for my salary. Of course i got the commission from my sale. In general on those days in 2000's i got the highest salary in the company.
Especially i learnt that i spent much time getting practical experience for my future career and i got it now and something made me sad in my work and there were complaints from our valued customers from the daily trips such as a bad tourguide, not good food, not clean hotel room or wooden junk and everything heavily weighed on my shoulder and noone could get what was going on? so i always worked under high pressure and no time for relaxing my mind even on my holidays, i had to keep my eyes on everything in the office, something like where to go?, what to see? and where to stay? i once came home at midnight just because i had to operate the trans vietnam tour for a group of 5 chineses and i did well even something has come up during the trip. Finally everything went smoothly and i was happy for that.
Addition to that do you believe that one salesperson like me could get 50 US$ just after talking( consultancy about travel services throughout Vietnam even showed them how to keep contact with their family through email) to our valued customers. It's the best time for my good deeds and i highly appreciate a famous saying" No pain , No gain"
Contrastedly, our tourguides, some of them simply think that Joining the group tour just getting to know what customers will buy and how much money they could spend for daily expenses ( accommodation, shopping, food...)
and they do not care for perfecting their practical knowledge on tourism and that's why they get no tips from our customers. On my side, i think it's fair and natural on that way.
Day after day, i get access to internet just to get travel news from other parts of our country ( flight schedule, hydrofoil and train timetables....and so on ). It enables me to make more interesting itineraries for our clients all over the world
Moreover, night after night i stay up late to update my website by posting the latest travel services on internet just to show our valued clients what we can offer them while travelling in Vietnam when i have free time, making markets for our travel brochures even sometimes developing travel photos just for advertising purposes.
Now, everything has been changed and i can do what i like and think it's right and necessary, i do my own business with my friends in the field of travel services.
At present, it's my duty to support our sales department, travel agents just on the telephone, online chat.Sometimes exchanging points of view about a real life and also business with my friends and colleagues. In the morning i come to the hotel and pick- up my customers and in the everning i collect and transfer my customers to Hanoi railway station for the night train to Sapa... and i am so happy to pay much attention to our customer care...
I always learn that much need to be done in coming times but



